Refund and Returns Policy for Digital eCourses

Effective Date: January 01, 2024

Thank you for choosing our digital eCourses! We strive to offer high-quality educational content and a satisfying learning experience. Please review our refund and returns policy carefully.

1. Digital Product Nature

Given the nature of digital products, once a course has been accessed or downloaded, it is considered used. This policy is designed to provide clarity on refunds and returns for our eCourses.

2. Refund Policy

2.1 Eligibility for Refunds

  • Course Not Accessed: If you have purchased a course and have not accessed any part of it, you are eligible for a full refund within [14] days of purchase.
  • Technical Issues: If you encounter technical issues preventing access to the course, please contact our support team within [7] days of purchase for assistance. If the issue cannot be resolved, a full refund may be issued.

2.2 Non-Refundable Situations

  • Course Accessed: If you have accessed or started the course, no refunds will be issued.
  • Change of Mind: Refunds are not provided if you simply change your mind about the course.
  • Course Completion: Once you have completed more than [50]% of the course, refunds will not be issued.

3. Return Policy

Since our products are digital and delivered electronically, we do not accept returns of digital eCourses.

4. Requesting a Refund

To request a refund, please contact our customer support team at [support@ofhlonline.org] with the following information:

  • Order number
  • Purchase date
  • Reason for refund request

Please note that refunds will be processed back to the original payment method used during the purchase within [5-10] business days of approval.

5. Exceptions

In rare cases, we may make exceptions to this policy based on individual circumstances. Please contact us if you believe your situation warrants special consideration.

6. Contact Us

For any questions or concerns regarding our refund and returns policy, please reach out to our customer support team:

  • Email: [support@ofhlonline.org]
  • Phone: [941-269-2765]
  • Support Hours: [e.g., Monday to Friday, 9 AM – 5 PM PST]

Thank you for understanding our policy. We are committed to providing you with valuable and enjoyable learning experiences.

Organization For Higher Learning

133 West 6th Street Tempe AZ 85281

https://ofhlonline.org